Workplace communication refers to the transmission of information and ideas, either verbal or non-verbal, from one person (or group of persons) to another person or group in an organization. Communication includes text messages, emails, notes, voicemails and voice calls. Effective communication has many components all of which must interwork perfectly for the people communicating to share meaning. It is important, therefore, that all possible questions are asked and answered. Below are the components of communication.
The sender of the message; he or she must present the message clearly and with all the necessary details to enable the receiver to share meaning with the sender.
The receiver; they must listen both carefully and intently, asking questions for clarity to ensure that he or she gets the intended meaning.
Delivery method; the medium should be the most appropriate in conveying the message. Communication methods differ widely and the one settled for must suit the communication needs of the persons exchanging information.
Why is communication important in the workplace?
- Fosters cooperation; Good communication between employees is an essential component in fostering cooperation and coordination.
- Improves relationships; t establishes sound working relationships among workers at different levels of the company leading to improve productivity.
- Increases job satisfaction; employees feel appreciated, recognized and empowered when they are able to communicate.
- Reduces absenteeism, and turnovers; employees feel secure when they know they are getting truthful and up-to-the-minute information from superiors.
- Facilitates innovation; exchanging information in a workplace make employees feel comfortable communicating new ideas resulting in innovation.
- Strengthens bonds; open communication in a workplace plays a crucial role in the emergence of a cohesive and hence effective team.
- Effective management; managers who are effective communicators adequately inform staff members of their responsibilities.
- Creates transparency; regular communication, internally and externally, makes an organization transparent leading to trust in the company brand.
- Prevents possible collapse; companies that lack effective communication that include marketing collateral struggle to remain.
- Established professionalism; communication in a workplace enable competent managers to create a positive image (professionalism) before employees.
- Establishes connections; while modern forms of communication such as email, social media, and text messages are good,
- Reduces disputes; expressing gratitude and apologizing to fellow workers makes aggrieved persons feel validated.
- Increase engagement; when leaders discuss topics that fall outside the scope of the job with employees, engagement is increased. Employees subsequently become more committed to the organization.
- Creates better customer relationship; training employees to communicate effectively thus connecting with the customer goes a long way in making the customer feel understood.
- Facilitates nurturing the talent of workers; it allows managers to understand and nurture the skills and talents of the staff members
Effective communications involve the sender presenting the information in a clear and logical manner, the listener possessing good listing skills and choosing the most appropriate channel. With all these components in place, an organization will reap heavily. It is, therefore, important to teach all workers good communications skills for the organization to avoid conflicts among employees promote productivity and hence prosper.
By: Joni Kim